Approval Issue from Webclock

Hello,

This issue occurs intermittently. An employee submits a punch, and it is saved successfully in PS_TL_RPTD_TIME. However, AWE does not trigger — there is no approval request in the Approval Monitor or in the PS_TL_APP_RPTD_XRF table.

While the approval process works as expected most of the time, I’m seeing 3–4 cases each month where it fails, even though hundreds of requests are routed successfully.

On timesheet, if I move time to a different line and resubmit, approvals kick off automatically.

Any ideas?

Thanks