Branch Name not Pulling

Hello,

The payables department has been experiencing recurring issues when assigning bank accounts to suppliers. Since January, they have encountered multiple instances where the branch name does not appear when searched. To resolve this, they often have to exit and re-enter the section several times before the system successfully pulls the branch name and routing number.

Their standard process involves searching for the branch name/routing number , without selecting the bank name first. This approach is necessary due to the presence of multiple variations of the same bank name over the years—for example, Chase Bank may appear as CHASE BANK