Siebel Open UI, Tools, Scripting and EAI (MOSC)

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How to control Outbound call timeout in siebel CRM ?

edited Apr 29, 2025 4:19PM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 3 commentsAnswered

Hello Team,

Our Siebel application is integrated with a third-party system, where Siebel initiates an outbound communication to the third-party application and awaits its response. If the third-party application fails to respond within 120 seconds, the integration process encounters a timeout error and subsequently fails.

Can the timeout limit be increased at component level/server level/AI level so that the transaction does not fail if no response is received from the third-party application within 120 seconds ?

Siebel Version : 24.11

Thanks
Abhishek

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