BI Publisher (MOSC)

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EBusiness suite Post processor error

When I submit a BI Publisher concurrent request, the following error message appears in the Output Post Processor concurrent manager log:


ERROR
-----------------------
Caused by: org.xml.sax.SAXException: Namespace prefix 'ref' used but not declared.

I found a document on oracle page saying I have to Install the BIP Desktop 10.1.3.4.2. But when I tried to install the BIP Desktop 10.1.3.4.2, I got an error saying "ms word must be closed" even though all my apps were closed. I restarted my laptop then tried again, I also used Task manager to check if ms is running or not. but it wasn't. But I am still getting the error.

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