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AME test using Test Workbench Versus Actual Submission of PA agreement

We configured AME with a simple HR approver group and tested using Test Workbench. it passed the test when pass the transaction id, but when submititng acutal agreement from PA agreement screen, it is generating an error in workflow..' Next approver not found' / Failed activity. we are wondering if it passed in test workbench, it should generate approvers when we submit the document. are there any issues with workflow calling AME to find approvers? anyone experienced this issue in the past?

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