Country Take Cancellation Rules Ignored and Finalized Absences May Be Cancelled

Hi All, Jill here.

Recently we had some entries to the community (and an SR) which reported that although the Cancellation Rules on the Country Take Configuration page were set to "All Events Except Finalized" users were finding there were some events, known to have been finalized, that were available for the employee and/or manager to cancel.

Our own internal testing did not reproduce this issue. In fact, if the events were in finalized status, they weren't even available under the Cancel Absences tile, nor was the Cancel button on the View Absences page editable.

Documentation provided by one of the customers gave the following screen shots and description: