Bursting BIP Report to email and sftp

Customer Problem Description --------------------------------------------------- Problem Summary --------------------------------------------------- Bursting schedule job executes successfully, but no emails are received by recipients Problem Description --------------------------------------------------- Hi, We are using Oracle BI Publisher (on-premise) and have configured a bursting report with the delivery channel set to EMAIL. The bursting SQL returns valid recipient rows, including the required columns (KEY, TO_ADDRESS, DEL_CHANNEL, TEMPLATE, etc.), and the job completes successfully without any errors. SELECT agency AS KEY, 'ICM_External_agency_Plan_SACT_NSUB_brusiting_rpt' AS TEMPLATE, 'en-US' LOCALE, 'PDF' AS OUTPUT_FORMAT, 'EMAIL' AS DEL_CHANNEL, 'report_' || agency || '.csv' AS OUTPUT_NAME,