Rehired employee unable to create new timecard using self service

We have a rehired employee who is unable to create a new timecard using self service. The page indicates an error has occurred and to contact Sys Admin.

We believe the issue is with the employee record and NOT the user account since we tested linking another employee to the user account and the self service timecard functionality works. When the employee was rehired, the employee record was reactivated and it was updated to reflect a new employee number. This update was saved as an update, therefore there is date track history. In the past, when employees were rehired, their employee records were reactivated and their new employee number was saved as a correction, rather than update. Does changing the employee number and saving it as an update