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Support Identifier does not match name

edited Aug 7, 2025 7:40PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

First time trying to log onto My Oracle Support to enter an SR. We're a cloud customer, so I'm clicking the link to enter an SR for cloud. The first thing it asks me for is my Service ID and Account Name. I copy and paste both from my welcome email, but I get the message that they don't match.

What do I do from here?

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