Field Service - EBS (MOSC)

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Close Date Not Populating for Some PM SR

in Field Service - EBS (MOSC) 4 commentsAnswered

Issue:
Normally, when a PM Service Request (SR) is closed, the close date gets populated automatically. However, we have observed that for a few SRs, the close date is not being captured, even though both the Task and the SR are in closed status.

Request:
Could you please help identify possible reasons for this behavior and suggest how we can check/troubleshoot it?

EBS 12.2.6

Thanks/Ashish

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