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Access to Oracle Support site for On-Prem contract

edited Aug 22, 2025 12:37PM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered ✓

Our customer has bought an On Prem License, Customer wants to become CUA.

We got a letter with the CSI. (Company Info and Numbers are blanked out)

Customer registered an account at
Customer can sign in, but after signin a window "Identity Verification" appears.

In this window, entry of CSI and Company Name does not work.

What is Subscription ID, what is Account name?

Joachim

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