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Errors VBCP-UPSR-60 when opening a SR

in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

Hi,

Since a couple days ago, I'm getting error when trying to open a SR. The error doesn't show up every time, but it's kind of often.

From the error message, it seems as if I don't have access to the SR, but I'm the contact/creator of the SR, so there might be something wrong in the backend.

The error is:
"VBCP-UPSR-601 : We are unable to retrieve the service request details. You may not have permission to view this SR, or the SR number might be incorrect. Please contact your administrator for assistance.
contact support"

This is the URL:

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