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Oracle WebCenter Content (MOSC)

Unable to Connect UAT Capture to Microsoft Exchange Email (OAuth – MFA Issue)

Sep 9, 2025 6:23AM in Oracle WebCenter Content (MOSC) 1 commentAnswered

Problem Description:

We are unable to configure the UAT APWF email account in Capture. While verifying the email account, the following error appears:

“Connection Error – Unable to connect to the specified Email Account” (screenshot attached).

Details:

Environment: UAT
Application: Oracle Capture (APWF)
Email Protocol: Microsoft Exchange Web Services (OAuth)
Email ID: uatsuppliersetup@cimcapps .com
Error occurs during verification of email account configuration.
Microsoft Authenticator MFA is enabled for this account. MFA challenge is failing, causing the connection issue.

Impact:

UAT Capture is unable to connect to APWF email boxes.
Mail processing is blocked in UAT.

Troubleshooting Done:

Verified OAuth Client ID, Secret, and Scope.

0

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