Enterprise Service Automation (ESA) - PSFT (MOSC)

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Primary vs Backup Approvers

We need the ability to assign backup approvers for specific routings but do not want them enabled/active until they’re actually needed, and many of them are already setup in other routings for the same step. If we assign the route controls they are backups for to their User Profile, there is no way for them to know when they need to step in and approve the applicable transactions because both their primary and backup transactions would all be assigned to them.

Delegation will not work either because it will auto-reassign every transaction for a specific user per module. We do not want it all-encompassing for a specific user, but rather for a specific routing. For example, within an agency’s section Approver A is set up to approve Routings 1, 2 and 3 based on a combination of Dept ID, Project or SpeedChart (Dept/Proj/Activity combo) used. They have specific people qualified to back them up in certain areas, so when they are out of office, Routing 1 needs to go to Approver B, Routing 2 needs to go to Approver C, and

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