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Agile (MOSC)

Agile PLM 9.3.6 – Login fails after AD password change

Sep 16, 2025 7:13AM in Agile (MOSC) 3 commentsAnswered

We’re on Agile PLM 9.3.6 Build 47 with AD/LDAP login.

Problem:

Some users can’t log in right after changing their AD password.

Log shows:

AdminException: Node <ID> does not exist in the cache

Disable/Enable user doesn’t help. Restarting the App Server fixes it.

Anyone found a way to refresh the user cache without restarting? Or a patch/fix for this?

Thanks!

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