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Siebel Business Process & Functionality (MOSC)

Adding multiple email recipients CreateRequest of Outbound Communications Manager BS

Oct 15, 2025 11:58AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered ✓

Product: Siebel CRM

Version: 20.12

Dear Experts,

We require assistance with enhancing an existing email notification workflow process in Siebel CRM related to the Lead business component.

Current Configuration

We currently have a workflow process configured that successfully sends an email notification to the Lead Assignee.

This is achieved using a workflow step that calls the CreateRequest method of the 'Outbound Communications Manager' Business Service.
The recipient email address for the Lead Assignee is determined by a custom field called Assignee Id which contains a User Id on the Lead Business Component (BC). Based on this field we fetch the user email address on another field which is configured as the value for the

Tagged:

#OutboundEmail

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