Receivables - EBS (MOSC)

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Issue with Dispute Approval Workflow in iReceivables– Routing to Collector Instead of Approval Group

in Receivables - EBS (MOSC) 2 commentsAnswered

Dear Team,

When a customer raises a dispute from the iReceivables external portal, it should go to an approval group. Anyone in that group should be able to approve the dispute.
Each approver has a limit for how much they can approve. If the dispute amount is higher than that limit, it should go to the next approver for the remaining amount.
We do not want to set one person as the main approver. The approval should be based on the group so that any group member can approve.

Issue Faced:
Currently, when a customer raises a dispute, it is routed to the collector instead of the approval group.

Tagged:

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