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Inquiry About API Access to Service Request (SR) Information

in Using the My Oracle Support Portal (MOSC) Question

Subject: Inquiry About API Access to Service Request (SR) Information

Dear Oracle Support,

I would like to confirm whether Oracle provides any API (REST or SOAP) that allows access to information related to Service Requests (SRs) submitted through the My Oracle Support portal — such as status, history, interactions, attachments, and other related details.

If such an integration is available, I kindly request the following information:

  1. Official documentation (WSDL or REST reference)
  2. Authentication requirements (SSO, certificates, tokens, etc.)
  3. Steps required to enable access for our organization
  4. Usage limitations (scope, request limits, user/CSI permissions, etc.)

Our goal is to integrate this data with our internal support management tools.

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