Order Management - EBS (MOSC)

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Sales Order Line Not Closing After Interface Trip Stop – Workflow Stuck at Ship Line

in Order Management - EBS (MOSC) 7 commentsAnswered

We are facing an issue in Oracle EBS Order Management:

  • After running Interface Trip Stop, for an open sales order line where there is nothing left to ship, all delivery details are getting canceled successfully.
  • However, the sales order line does not progress to closure.
  • Workflow shows Ship – Line activity as Active and Notified.
  • Tolerance is set (Above = 100%, Below = 10%), and shipped quantity is within tolerance.
  • Cancel_Unpicked_Details_At_ITS was executed (flag = Y).

Expected Behavior:
The line should close automatically since tolerance is satisfied and no delivery details remain.

Actual Behavior:
Workflow remains stuck at Ship Line.

Has anyone encountered this issue? Is there a known bug or configuration that prevents OM workflow from progressing in this scenario?

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