Third party contract, how to allocate the credit balance of a payment to a different TPC

Hi Expert,

We currently experience with an issue with the payment for a third party contract. The credit balance of a payment which is linked with a third party contract ID is not allocated to the charges under a different contract of the same external org ID.

For example, we have one payment (posted to a contract ID A) which still have 400 USD credit balance, but this amount cannot be allocated to a charge under contract ID B, of the same external org ID.

May I ask if this is really an issue or how the product should be? Is there any way that we can allocate that credit balance across the third party contracts of the same external org ID. Thank you.