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surrogate-agent registration

in Acme Packet (MOSC) 4 commentsAnswered

Hello,

We have a surrogate‑agent configured on the Session Border Controller (SBC) that is used to register with the provider.

When I query the registration status with the command:

sbcext01# show registration sipd surrogate-agents
I get the following output:

Registration Cache Wed Dec 10 2025 20:04:03
User Contacts Last Registered at State

sip:pilot_number@x .x.x.x never registered failed

Total: 1 entry
1 entry created by the surrogate agent(s)
However, tracing the REGISTER messages shows that the surrogate‑agent. same registration is confirmed by the other “show registration” commands:

sbcext01# show registration sipd by-realm *
Registration Cache Wed Dec 10 2025 20:04:08
Realm User Registered at

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