Using the My Oracle Support Portal (MOSC)

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In search of ORA-3113—or how the new Support Portal ruined the Knowledge Base

in Using the My Oracle Support Portal (MOSC) 1 comment

First there are the search results.

  • Far fewer results fit in the screen than in legacy MOS
  • Relevancy does not seem improved at all
  • Each link is now followed by a few lines of excerpt—or was that an attempt at summarizing? In any case, it's worthless, and it wastes space which should be used for displaying search results.

Please note how the title of each KB article was carefully crafted by KB technical writers, so that they would be concise, accurate, and yet convey enough information for KB users to decide, just upon reading the title, whether the article would be worth reading, or relevant for their task or not. This is exactly why the lines of excerpt/summary/whatever are absolutely unnecessary.

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