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How to add new CSI (HW) without UserGroup

in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered

Hello everyone,

I am struggling with the new My Oracle Support interface regarding the User Groups migration.

I need to add a newly purchased Hardware CSI to my account. Since this is a new purchase, there is no CUA (Administrator) assigned to it yet. I have the CSI Number and the Serial Number ready for validation.

In the legacy interface, I could simply "Request Access," input the CSI, and validate it with the Serial Number to become the administrator.

However, with the new interface, I cannot find the option to add a CSI that doesn't belong to a User Group yet. I am looking under "My Account" and "Manage User Groups," but I don't see the option to claim a new asset using the Serial Number.

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