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How Tos for Service Requests on the New MOS Cloud Portal

in EBS Announcements

Instructions and best practices about creating and managing your Service Requests (SRs) on the new MOS cloud portal are documented in "My Oracle Support Portal Documentation", article MC1:

Included are:

  • how to create an SR (technical and non-technical)
  • how to view/update an SR
  • how to initiate the chat feature
  • how to upload a file (less than or greater than 2 GB)
  • how to request manager action for an SR
  • how to close an SR
  • how to re-open an SR

There is also a section with information about SRs that were migrated from the legacy My Oracle Support portal.
#MOSFS

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