Advanced Collections - EBS (MOSC)

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How to Hide/Remove/Exclude certain customers from UWQ?

in Advanced Collections - EBS (MOSC) 7 commentsAnswered

Our collectors do not want Intercompany (IC) customers from showing up in the UWQ. Upon running the 'Refresh AR Transactions Summary Tables' program we see all our intercompany customers along with external customers in the table 'IEX_DLN_UWQ_SUMMARY'. We created custom scoring engine to ignore these intercompany customer.

While the scoring engine works and excludes the IC customer from scoring at our collections level Bill To and also custom Delinquency status determination scoring . The IC customers still show up in the UWQ Bill To node WITHOUT the score. We do not want the IC customers in UWQ at all. Please advice steps to achieve this.

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