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Is there any documentation on signing up as a new Oracle Support User?

in EBS on Oracle Cloud Infrastructure (MOSC) Question

EBS HCM r12.2.14 rup19

Hello,

I hate to ask here but is there a document for a new to 'oracle support' user to follow since the portal upgrade last December?

Everything I can find shows old screen shots of how it used to be when signing up for a new user.

What the new user is experiencing doesn't make any sense to me so I'm hoping there's new documentation.

I'm attaching screen shots of what he's experiencing so far.

Thanks for any help you can provide, Laura

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