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Effective Searching Techniques in My Oracle Support

in PeopleSoft Announcements

The My Oracle Support - Portal Documentation article has a section that provides tips for finding relevant Knowledge, Documentation, Community Content and for locating specific Service Requests (SRs).

  • From the home page search bar, enter in four or more keywords - include things such as exact error messages, product/service names, versions and clear symptoms
  • Results will be shown in source categories: Knowledge, Documentation , Cloud Customer Connect Community and My Oracle Support Community
  • In each category, the top 3 matches are shown, click "View more" to display up to 50 results
  • Use filters to refine your results: Filter by product or service OR Change Search Language (to select your preferred language)

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