Using the My Oracle Support Portal (MOSC)

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in Using the My Oracle Support Portal (MOSC) 1 comment

After four months of struggling with MOS, I’ve honestly run out of patience. At this point, it feels easier to just raise a service request for every issue and let an Oracle engineer handle it.

For example I’m trying to find is something simple: when my PeopleTools support ends. I’ve tried every keyword I can think of. Even exact phrases return nothing useful. look at the snapshots of both

Is this supposed to be AI-powered search? Because right now it feels like even basic keyword matching is broken. If embeddings or semantic search are being used, they’re not helping surface the most relevant results.

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