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How will a lump-sum IT support contract be managed in EAM when there are no item-wise details?

in Enterprise Asset Management - EBS (MOSC) 1 commentAnswered

Contract 1: Lump-Sum IT Support Contract

Suppose we have a lump-sum IT support contract of PKR 100,000, with no item-wise details. In this case, how will the Purchase Order be created, and how will the process be mapped in EAM?

For example, if a user reports that their laptop is not working, how will the following scenarios be handled in EAM?

Case 1: Issue Resolved on Site
The support engineer visits the user and resolves the issue immediately.
How will this activity be mapped and recorded in EAM?

Case 2: Issue Not Resolved on Site — Repair Covered Under Existing Contract
The support engineer visits the user but is unable to resolve the issue on site. The engineer adds remarks stating that the laptop needs to be sent to an XYZ workshop. At the workshop, it is identified that a part needs to be replaced.

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