APP-AR-11526:ar_process_adjustment.update_adjustment exception: ORA-20001:APP-AR-11503:
When we are trying to approve the pending adjustment(refund) in Oracle Receivables the following error displayed: APP-AR-11526:ar_process_adjustment.update_adjustment exception: ORA-20001:APP-AR-11503:Invoice type adjustment must make the balance due zero.
Even there is a pending non-zero amount prior approval - it shows the transaction total balance of 0. How to fix - to get rid of the error and be able to approve ?