Field Service - EBS (MOSC)

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Facing issue in My Knowledge under Service

in Field Service - EBS (MOSC) Question

Hi,

I am Not able to View the Knowledge Article under Service > My Knowledge. The error of "User not allowed to perform operation" is thrown. Added Roles like

Knowledge Analyst, Knowledge Author Service, Knowledge Manager, Knowledge Search Service. Also Checked and Enabled with the following Steps also.

  1. Click Setup and Maintenance in the springboard menu.
  2. Select the Service offering.
  3. Select the Service Request functional area.
  4. Click Manage Service Request Knowledge Profile Options.
  5. Set the SVC_ENABLE_KNOWLEDGE_IN_SR profile value to Yes.

Checked the User FSP and function security policy (FSP) "Knowledge Setup and Maintenance" also Added.

How can we resolve this?

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