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My Wallet Transactions Unlinking From Expense Reports

in Enterprise Service Automation (ESA) - PSFT (MOSC) 3 commentsAnswered

We are currently running PeopleTools 8.61.12 PUM 54

We have been having difficulty tracking down the causes for My Wallet transactions becoming unlinked from Expense Reports. To start, we only load Wallet transactions from the bank, we do not let users create their own Wallet transactions. Users are instructed to make any changes they need to to the transaction prior to attaching it to an ER.

However, we have seen multiple instances where these Wallet transactions are becoming disconnected from the ERs. The lines on the ERs stay and continue to be processed, and the wallet transactions go back to the users' wallet where they can be put on other ERs. As you can guess, this has caused issues due to some of the same transactions being processed multiple times.

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