Procurement - EBS (MOSC)

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Back2Back PO is not getting approved & showing PO status as IN-process only

Can anyone please suggest what setups we should check to debug the Back2Back PO approval which are not moving from In-process to Approved state? After checking workflow, it is showing 'Document complete check subprocess' suspended & Overall Document complete check subprocess' step is in Error.
Oracle EBS Version -12.2.7

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