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The error message 'Unable to get item type code (14811,83)' can occur when an item type used in the tuition structure is not active.  The item type may be used on a term fee, course fee, class fee, course list fee, or even a waiver.  For each item type used in the fee structure on the UnderGraduate Saudi Campus Tuition group, verify the item type has an Active Status at Set Up SACR, Product Related, Student Financials, Item Types, Item Types.  If an item type is not active you will need to change the status to be active or modify the fee structure to use a new, active item type.

Thank you.

Hi ,
For each item type used in the fee structure on the Under-Graduate Saudi Campus Tuition group , It is active , I had checked all item types

Thank you for checking the item types used in the tuition group are active.  A COBOL trace of the tuition calculation process will be required.  The instructions to obtain a remote call COBOL trace are below.  Since setting a trace file at the application server will trace any remote call process executed while tracing is in effect, it is recommended that tracing activities be performed on a test environment.  You may consider opening a service request for the reported issue, and attaching the trace files to the service request.

1)  Shutdown the application server

2)  Open the psappsrv.cfg

3)  Set the RCCBL Redirect to 1

4)  Uncomment the line Log Directory (in the
domain settings section) <== This is a necessary step

       (If it is on unix, make sure the
"\" is changed to "/")

5)  Set the TraceSQL to 255.

6)  Save psappsrv.cfg

7)  Shut down and reboot the application server
(it will take some time for the app. server to boot, as you have turned on
tracing)

8) click on any
remotecall cobol and then check both the temp and <pshome>/appserv/logs
folders for the following:

a)         
you will have <COBOL PROGRAM>_<OPRID>.out /.err files
appearing in the <pshome>/appserv/logs folder.

                 b)     you will also get sql trace of the panels involving sql

                 c)      you will also get cobsql_<datetime>.trc  (THIS IS THE TRACE FILE YOU WANT TO SEE)

Thank you.

Hello.

The cause of this particular issue is unknown.

If you are experiencing this issue, please open a service request to allow an indepth research into your issue.

Thank you.

Myrna