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• And more!
Check out this thread to learn more!
Why does Sales Order generate Cash Sale when billed if Credit Card is default?
So I just discovered something since we started with Cybersource. Let's say a customer has a saved default credit card checked on the customer record. When we make a sales order, save, and then hit Bill, it goes straight to a cash sale, not an invoice. The direct cause is having a default credit card.
Now that I thought about it, this may be normal. I'm just asking the community to conform that this is a normal process now that we have switched to doing transactions straight through Netsuite. I'm assuming that an invoice is really a "promise to pay" within a time frame, so billing a default card is an on the spot payment, which is why it is going to cash sale.
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