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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
email responses to cases
Random email responses to cases seem to be going to the email address of one user at our company. When this happens, the cases don't get updated in NetSuite. So their response isn't in NetSuite. The user that gets the email has nothing to do with the case.
I thought it might be an email setting, but I couldn't find anything. In the instances where this happened, the customer didn't have an assigned sales rep. It has happened on 3 different cases this week out of maybe 50. So, it doesn't happen every time.
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