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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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email responses to cases
Random email responses to cases seem to be going to the email address of one user at our company. When this happens, the cases don't get updated in NetSuite. So their response isn't in NetSuite. The user that gets the email has nothing to do with the case.
I thought it might be an email setting, but I couldn't find anything. In the instances where this happened, the customer didn't have an assigned sales rep. It has happened on 3 different cases this week out of maybe 50. So, it doesn't happen every time.