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viewing screenshots inside a case within support management
Hi all, can anyone provide expertise around being able to display screenshot within a support management case. Although it does appear as an attachment it would be ideal to be able to forward correspondence within the body of the message rather than the attachment thanks Brendan
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supplier child/parent balances Ap
hi HOW I SEE THE balances OF supplier child/parent ? AND HOW CAN I SEE THE GRUP Invoices of both child/parent ?
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Hyperlinks in Analytics Workbooks
I created a dataset and workbook using Case as the Root Record. The purpose of the workbook is to analyze the root cause and resolution of support cases. When dropping fields into the workbook it automatically allows some fields to hyperlink to parent pages but not all fields. Example: It automatically hyperlinks to the…
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Does anyone that uses Support Management have a limit for Authorized Contacts in place?
We would like to limit the number of our Customers' Contacts that can access our Customer Support Center. We know that NetSuite limits us as to the # of Authorized Contacts that can access the NetSuite Support Center and we would like to leverage that same functionality in our Support Management. Anyone know if this is…
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email responses to cases
Random email responses to cases seem to be going to the email address of one user at our company. When this happens, the cases don't get updated in NetSuite. So their response isn't in NetSuite. The user that gets the email has nothing to do with the case. I thought it might be an email setting, but I couldn't find…
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Knowledge Base Solution
Hi, I just new solution with Format in excel sheet picture#1 But when i actually view it the format just disappeared and shows bunch of numbers, Not sure how to keep it in the same format with lines and stuff? thanks,
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Knowledge Base
Hi, I have just added Knowledge base tab under center tab and its looks like this but when I click on view it just shows bunch of HTML (screen shot#2)? not sure how to fix it, thanks,
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Creating cases from forwarded email
We want our customers to be able to continue to send emails to our customer service email address - and push those to the NetSuite case address. However, those emails create cases with our company's customer support address as the originating address. Is there a better way? Can we somehow forward the email so that NS sees…
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Limit customization of list views in Netsuite
Hi!! How can I limit the customization of list views in Netsuit I don´t want to the sales rep rol, can change the structure of the list view. The standard is that it is allowed for everyone can edit or customize their views, but in this case they can add the product cost field, and I don't want them to be able to do it!!!…
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Is it possible to have two separate ticketing systems in Netsuite?
We would like to have one ticketing system for our customer and another for internal support issues. Is this possible?