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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Creating cases from forwarded email
We want our customers to be able to continue to send emails to our customer service email address - and push those to the NetSuite case address. However, those emails create cases with our company's customer support address as the originating address. Is there a better way? Can we somehow forward the email so that NS sees the original sender's email address instead of our customer service address? Or can we train NS to look for the correct address?
Thank you in advance.
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