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NetSuite Tip - Customized online case form using html and bootstrap
This below html form is used for submitting cases on online. The user don't need to login to the netsuite and create a case. These forms are usually used in website for submitting the cases. To use this form, Create an html using this below code Go to setup>support>online case form>new Select custom html template Enter the…
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Is it possible to add a spam filter/I'm not a robot checkbox on an online case form?
Does NetSuite have the capabilities of applying a field similar the above on an online case form? Is there a functionality similar to the reCAPTCHA setup that NetSuite uses? Currently the case form being used is standard and isn't a custom HTML form so was wondering if this would have an impact. Are there any other…
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Why does our case creation email notification stop?
Hello, Recently, emails notifying our static employee group of a new internal case stopped sending. No updates to the case profile or assigned to fields were made. Also, the static employee group was not changed. In an effort to test this, I created a test case assigned to a single support employee and they did not receive…
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Customising Update Support Case Form
Hi There Is there a way to update the appearance of a support case form that is linked on an email? i.e. This is the form that is linked to the email notification sent to a customer when they first log a support case: thanks
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Associating emails with the correct cases.
My former employer was set up to all support customers to only send emails to the support inbox, and then have that inbox redirect to NS. The customers never saw the NS email addresses and most of them did not even know we used NS. I am trying to replicate that setup. The current situation: We are currently creating cases…
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Creating cases from forwarded email
We want our customers to be able to continue to send emails to our customer service email address - and push those to the NetSuite case address. However, those emails create cases with our company's customer support address as the originating address. Is there a better way? Can we somehow forward the email so that NS sees…