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NetSuite Tip - Customized online case form using html and bootstrap

edited Dec 18, 2024 7:53AM in CRM 1 comment

This below html form is used for submitting cases on online. The user don't need to login to the netsuite and create a case. These forms are usually used in website for submitting the cases.

To use this form,

  1. Create an html using this below code
  2. Go to setup>support>online case form>new
  3. Select custom html template
  4. Enter the fields required on the form and add the same to this html form using NL tag
  5. Enter the criteria or conditions you require under Set up workflow tab
  6. Under the custom code add this html file

Solution

<!DOCTYPE html>

<Head>
    <meta charset="utf-8">
    <Title>Revo Online Case Form</Title>
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <link href="https://netdna.bootstrapcdn.com/twitter-bootstrap/2.3.2/css/bootstrap-combined.min.css" rel="stylesheet">
    <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Work Sans" type="text/css">
    <style>
        input[type="text"] {
            width: 67%;
            font-size: 14px;
            display: block;
        }

     

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