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NetSuite Tip - Customized online case form using html and bootstrap
This below html form is used for submitting cases on online. The user don't need to login to the netsuite and create a case. These forms are usually used in website for submitting the cases. To use this form, Create an html using this below code Go to setup>support>online case form>new Select custom html template Enter the…
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Online Case Form Submit button not working
After our upgrade to 2024.2 (just over a week ago) we stopped receiving online case forms (our contact us page form). In testing the form it seems the SUBMIT button is not working. Is this already a known issue and if so is there a work around?
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Redirect to URL not working for Online Case Form
I've created an Online Case Form (type is Custom HTML Template) and no matter what I put in the Redirect to URL field (under Set Up Workflow), it doesn't redirect after the Submit button is clicked. The case gets created and everything else works, but not the redirect. Instead, it goes to a case summary page. Below is an…
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How Online Case Form sync with customers records?
Hi, I created an external online case form through NetSuite Setup > Support > Online Case Forms and embed it in my website. But each time I receive a case in my NetSuite, it shows my customer information as duplicated records, is there any way to sync customer information (email or phone) with my records and link it (not…
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Is there a way to customize or automate the online case form?
I see there is an enhancment issue for this. 133177 . For my situation, I need to hide it or more ideally, populate it with something like the First Name, Last Name. The work around posted in SuiteAnswers 26976 does not seem to make sense to me unless there is a way to provide a default value for the Title field. Anyone…
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How to disable Creating leads when creating a case via online form?
We have an on-going issue with "Email Case Capture" If someone fills out an on line case (not via "MyAccount" ) form. A case is created and assigned to a rep, but it seems to create a new lead rather than attaching the case to the existing customer. Why is this happening and what can I do about it? If a case is created via…
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Is it possible to add a spam filter/I'm not a robot checkbox on an online case form?
Does NetSuite have the capabilities of applying a field similar the above on an online case form? Is there a functionality similar to the reCAPTCHA setup that NetSuite uses? Currently the case form being used is standard and isn't a custom HTML form so was wondering if this would have an impact. Are there any other…
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Dependent Drop Downs on external forms
Hi I have dependent drop down custom fields that are working correctly on the UI case form though are not working correctly when used on an external case form. The first field that is selected is called 'Main Issue'. The value selected in this field narrows down the available options on the related field 'secondary case…
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Customising Update Support Case Form
Hi There Is there a way to update the appearance of a support case form that is linked on an email? i.e. This is the form that is linked to the email notification sent to a customer when they first log a support case: thanks
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API to submit Online Case Form?
I know a regular way to use Online Case Form, is that I can use the external url of the online case form on an external website, let user to view the form and fill in the form fields and submit. Now I am thinking if there is a way to submit the online case form via API instead of from UI. The scenario I am thinking is that…