Discussions
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
Here are some examples to get your creative juices flowing.
"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"
Associating emails with the correct cases.
My former employer was set up to all support customers to only send emails to the support inbox, and then have that inbox redirect to NS. The customers never saw the NS email addresses and most of them did not even know we used NS. I am trying to replicate that setup.
The current situation: We are currently creating cases by redirecting emails from our support email address to the Netstuite support address, and that works correctly.
NS sends back a case notification with an email address unique to the case. However, our users are uncomfortable with that long and unfamiliar address and email back to our support email address. We tried to redirect those emails back to NS, and have them be attached to the correct case in the system. Unfortunately, each of these redirected emails creates a new case.