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cases

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Workflow for Case Creation based on Sub Partner Record

Open User_9I2NU 11 views 5 comments 0 reactions Most recent by Jervin Nicholas Teopengco-Oracle Mar 20, 2025 12:56AMAsk A Guru
Case merge

Accepted Answer J Daniels 11 views 3 comments 1 reaction Most recent by Michelle Jabanes-Oracle Feb 7, 2025 6:36PMAsk A Guru
NetSuite Tip - Customized online case form using html and bootstrap

Harikrishnan N 21 views 1 comment 1 reaction Most recent by Francesca Nicole Mendoza-Oracle Nov 27, 2024 2:28PMCRM
How to re-open a case automatically when an internal message is received

Open User_WLEE6 21 views 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Nov 22, 2024 11:12PMAsk A Guru
Can we turn off emails to the customer when we create a case?

Accepted Answer Mark Dotson 11 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Oct 8, 2024 2:59PMSuiteCloud / Customization
Cases Generated via Online Form Default to Unrolled View on Record

Accepted Answer Christopher Rossi 72 views 3 comments 0 reactions Most recent by Christopher Rossi Sep 27, 2024 2:45PMAsk A Guru
Metrics Tab in Case

Accepted Answer User_EPWHS 21 views 3 comments 0 reactions Most recent by Veronica Steluta Mincior-Oracle Apr 23, 2024 11:13AMAsk A Guru
Advanced Partner Center (APC) - Tasks and Custom Records

Open k_dunc 41 views 10 comments 0 reactions Most recent by Michelle Jabanes-Oracle Apr 17, 2024 4:03PMGeneral
Case Number to print on pdf of Quotes

Open Rachel_A 11 views 2 comments 0 reactions Most recent by Jervin Nicholas Teopengco-Oracle Apr 11, 2024 7:17PMAsk A Guru
What is the volume of cases Case Management can handle?

Accepted Answer GinaT321 11 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 8, 2024 10:32PMAsk A Guru
Customer Center- Case Forms: Can you have a drop down for items purchased?

Open Vernita 11 views 3 comments 0 reactions Most recent by Angelica Mae Segador-Oracle Sep 21, 2023 2:33PMAsk A Guru
How do I make external Id field available on case form?

Accepted Answer MJensen6889 21 views 3 comments 0 reactions Most recent by MJensen6889 Jul 19, 2023 5:15PMAsk A Guru
Workflow Condition Custom Formula for Comparing Dates

Accepted Answer DCuadra 151 views 3 comments 0 reactions Most recent by Joahnna Given Uy-Oracle Jul 18, 2023 4:56PMAsk A Guru
How to set Default Case Email to Current User?

Accepted Answer User_C6XDE 31 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle May 5, 2023 6:33PMAsk A Guru
Is it possible to mark a case as Grabbed through a workflow?

Accepted Answer JohanvL 21 views 5 comments 0 reactions Most recent by JohanvL Apr 27, 2023 4:46PMAsk A Guru
How to Create Support Case for the Customer's non-primary Subsidiary?

Accepted Answer User_FHYZH 71 views 4 comments 0 reactions Most recent by User_FHYZH Apr 18, 2023 8:22AMAsk A Guru
Is there a way to customize or automate the online case form?

Open Adam Birk 11 views 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 28, 2023 3:15AMAsk A Guru
Is the Case Profile customizable?

Accepted Answer Amanda Edwards 31 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 24, 2023 2:17AMCRM
Why is the Support Case Email not using Case Profile From name?

Open John Robertson Sr. 21 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 25, 2023 6:57PMAsk A Guru
Can we Generate cheque from Case?

Accepted Answer Amjad Kasem 21 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Dec 16, 2022 1:40AMAsk A Guru
How to record receiving item for maintenance in our service Center?

Accepted Answer Amjad Kasem 21 views 5 comments 0 reactions Most recent by Joy Noreen Magoling-Oracle Dec 2, 2022 12:32AMAsk A Guru
How to open a case automatically when customer send email to support@mydomain.com?

Accepted Answer Amjad Kasem 41 views 10 comments 0 reactions Most recent by Michelle Jabanes-Oracle Nov 22, 2022 10:08PMAsk A Guru
Searching for a Solution within a Case Entry Form only searches the first word in the title. Ideas?

Open Steamericas-Curtis 21 views 4 comments 0 reactions Most recent by Michelle Jabanes-Oracle Sep 14, 2022 1:20AMAsk A Guru
Automatically send emails to customers for cases with no customer response

Accepted Answer User_F5KU8 1 view 5 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jul 26, 2022 10:13PMAsk A Guru
NSC | Show Case Incoming Message

Joahnna Given Uy-Oracle 21 views 0 comments 0 reactions Started by Joahnna Given Uy-Oracle Jan 31, 2022 9:02PM SuiteCloud / Customization
"Insert Solution" Missing from Case responder's screen

Accepted Answer User_PUXOS 1 view 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 26, 2022 5:26PMCRM
Is it possible to automatically remove the attached files from the customers in Cases?

Accepted Answer ImeldaSanchez 1 view 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 18, 2022 11:13PMAsk A Guru
Saved Search/Report for cases with multiple messages

Accepted Answer Brian Finlay 1 view 3 comments 0 reactions Most recent by Brian Finlay Jan 4, 2022 3:17PMAsk A Guru
Associating emails with the correct cases.

Accepted Answer User_USNDV 11 views 8 comments 0 reactions Most recent by User_USNDV Dec 23, 2021 7:41PMSuiteCloud / Customization
Support Tab on Custom record ?

Accepted Answer MJ NCO 21 views 5 comments 0 reactions Most recent by MJ NCO Dec 17, 2021 3:05PMCRM

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