.fullPageLoader { display: none } body.isLoading .page { max-height: initial; height: initial; }

.logo { width: 120px; height: 28px; opacity: 0.6; } .header-container { height: 50px; background: #302D2A; } .logo-container { position: absolute; display: flex; color: #fff; left: 130px; top: 10px; } .logo-container p { margin: auto; padding-left: 20px; } .titleBar-button_fmuucnv.titleBar-button_fmuucnv, .titleBar-button_fmuucnv.titleBar-button_fmuucnv:hover:not(:disabled), .titleBar-button_fmuucnv.titleBar-button_fmuucnv:focus, .titleBar-button_fmuucnv.titleBar-button_fmuucnv:focus:not(.focus-visible), .titleBar-button_fmuucnv.titleBar-button_fmuucnv:active:not(:disabled), .titleBar-button_fmuucnv.titleBar-button_fmuucnv.isOpen, .titleBar-button_fmuucnv.titleBar-button_fmuucnv.isOpen:focus, .titleBar-button_fmuucnv.titleBar-button_fmuucnv.isOpen.focus-visible { color: #fff !important; } .footbar-container { height: 80px; } .footbar-subcontainer { position: relative; height: 80px; background: #CEAA8F; display: flex; align-items: center; justify-content: center; } .footbar-subcontainer p { color: #302D2A; font-size: 20px; margin-right: 10px; } body { font-family: Oracle Sans; } .About.P { background-size: cover; background-image: url(https://us.v-cdn.net/6032253/uploads/815/QURW3A01AKVP.png) } body.Section-Profile .ProfileOptions .ButtonGroup a { background: #302D2A; border-radius: 50px; color: #fff; } body.Section-Profile .Profile dd, body.Section-Profile .Profile dt { color: #100F0E; } .BreadcrumbsBox .Breadcrumbs a { color: #302D2A; font-family: Oracle Sans; } .BreadcrumbsBox { max-width: 1264px; padding-left: 40px; padding-right: 40px; margin: 0 auto; } .ReactionsWrap.H { color: #100F0E; font-weight: 800; } body.Section-Profile .CountItemWrap { width: 95px; margin: 14px; } body.Section-Profile .CountItemWrap .CountTotal { color: #A1ADAF; font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 48px; } body.Section-Profile .CountItemWrap .CountLabel { font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 16px; } .BoxFilter ul.FilterMenu li.Active a{ background: #302D2A; color: #fff; padding: 5px; } .BoxFilter ul.FilterMenu li a{ font-family: Oracle Sans; font-style: normal; font-weight: 600; font-size: 17px; color: #41727E; } @media screen and (max-width: 768px) { .logo { margin: 0 auto; } } @media screen and (max-width: 480px) { .footbar-container { height: auto; } .footbar-subcontainer { display: block; height: auto; } .footbar-subcontainer p { font-weight: bold; font-size: 26px; line-height: 34px; color: #fff; padding: 20px; } } .logo { width: 120px; height: 28px; opacity: 0.6; } .header-container { height: 50px; background: #302D2A; } .logo-container { position: absolute; display: flex; color: #fff; left: 130px; top: 10px; } .logo-container p { margin: auto; padding-left: 20px; } .footbar-container { height: 80px; } .footbar-subcontainer { position: relative; height: 80px; background: #6B9869; display: flex; align-items: center; justify-content: center; } .footbar-subcontainer p { color: #FFF; margin-right: 10px; font-family: Oracle Sans; font-style: normal; font-weight: bold; font-size: 20px; line-height: 26px; display: flex; align-items: center; text-align: right; color: #FFFFFF; margin: 20px 20px; float: left; clear: both; } .About.P { background-size: cover; background-image: url(https://us.v-cdn.net/6032253/uploads/815/QURW3A01AKVP.png) } body.Section-Profile .ProfileOptions .ButtonGroup a { background: #302D2A; border-radius: 50px; color: #fff; } body.Section-Profile .Profile dd, body.Section-Profile .Profile dt { color: #100F0E; } .breadcrumb-container .BreadcrumbsBox .Breadcrumbs a { color: #FFFFFF !important; } .BreadcrumbsBox .Breadcrumbs a { color: #302D2A; font-family: Oracle Sans; } .ReactionsWrap.H { color: #100F0E; font-weight: 800; } body.Section-Profile .CountItemWrap { width: 95px; margin: 14px; } body.Section-Profile .CountItemWrap .CountTotal { color: #A1ADAF; font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 48px; } body.Section-Profile .CountItemWrap .CountLabel { font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 16px; } .BoxFilter ul.FilterMenu li.Active a{ background: #302D2A; color: #fff; padding: 5px; } .BoxFilter ul.FilterMenu li a{ font-family: Oracle Sans; font-style: normal; font-weight: 600; font-size: 17px; color: #41727E; } @media screen and (max-width: 768px) { .logo { margin: 0 auto; } } @media screen and (max-width: 480px) { .footbar-container { height: auto; } .footbar-subcontainer { display: block; height: auto; } .footbar-subcontainer p { font-weight: bold; font-size: 26px; line-height: 34px; color: #fff; padding: 20px; } }

Discussions

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cases

How to set Default Case Email to Current User?

Accepted Answer User_C6XDE 13 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle May 5, 2023 6:33PMAsk A Guru
Is it possible to mark a case as Grabbed through a workflow?

Accepted Answer JohanvL 21 views 5 comments 0 points Most recent by JohanvL Apr 27, 2023 4:46PMAsk A Guru
How to Create Support Case for the Customer's non-primary Subsidiary?

Accepted Answer User_FHYZH 33 views 4 comments 0 points Most recent by User_FHYZH Apr 18, 2023 8:22AMAsk A Guru
Is there a way to customize or automate the online case form?

Open Adam Birk 11 views 3 comments 0 points Most recent by Michelle Jabanes-Oracle Feb 28, 2023 3:15AMAsk A Guru
Is the Case Profile customizable?

Accepted Answer Edwards_05 34 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Feb 24, 2023 2:17AMCRM
Why is the Support Case Email not using Case Profile From name?

Open John Robertson Sr. 22 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 25, 2023 6:57PMAsk A Guru
Can we Generate cheque from Case?

Accepted Answer Amjad Kasem 21 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Dec 16, 2022 1:40AMAsk A Guru
How to record receiving item for maintenance in our service Center?

Accepted Answer Amjad Kasem 21 views 5 comments 0 points Most recent by Joy Noreen Magoling-Oracle Dec 2, 2022 12:32AMAsk A Guru
How to open a case automatically when customer send email to [email protected]?

Accepted Answer Amjad Kasem 41 views 10 comments 0 points Most recent by Michelle Jabanes-Oracle Nov 22, 2022 10:08PMAsk A Guru
Searching for a Solution within a Case Entry Form only searches the first word in the title. Ideas?

Open Steamericas-Curtis 21 views 4 comments 0 points Most recent by Michelle Jabanes-Oracle Sep 14, 2022 1:20AMAsk A Guru
Automatically send emails to customers for cases with no customer response

Accepted Answer User_F5KU8 1 view 5 comments 0 points Most recent by Michelle Jabanes-Oracle Jul 26, 2022 10:13PMAsk A Guru
NSC | Show Case Incoming Message

Joahnna Given Uy-Oracle 12 views 0 comments 0 points Started by Joahnna Given Uy-Oracle Jan 31, 2022 9:02PM SuiteCloud / Customization
"Insert Solution" Missing from Case responder's screen

Accepted Answer User_PUXOS 2 views 3 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 26, 2022 5:26PMCRM
Is it possible to automatically remove the attached files from the customers in Cases?

Accepted Answer ImeldaSanchez 1 view 2 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 18, 2022 11:13PMAsk A Guru
Saved Search/Report for cases with multiple messages

Accepted Answer Brian Finlay 1 view 3 comments 0 points Most recent by Brian Finlay Jan 4, 2022 3:17PMAsk A Guru
Associating emails with the correct cases.

Accepted Answer User_USNDV 11 views 8 comments 0 points Most recent by User_USNDV Dec 23, 2021 7:41PMSuiteCloud / Customization
Support Tab on Custom record ?

Accepted Answer MJ NCO 21 views 5 comments 0 points Most recent by MJ NCO Dec 17, 2021 3:05PMCRM
Getting total Customers in search formula

Accepted Answer User_EGVUA 31 views 9 comments 0 points Most recent by Ivy Lopez-Oracle Jul 12, 2021 3:57PMSearch / Reporting
Make case email field available in global search

Accepted Answer ChrisH 11 views 4 comments 0 points Most recent by Michelle Jabanes-Oracle Jul 9, 2021 10:09PMAsk A Guru
Case Management Automatic Status Changes

Accepted Answer ChrisH 61 views 8 comments 0 points Most recent by Joahnna Given Uy-Oracle Jul 8, 2021 8:34PMAsk A Guru
NetSuite Case Management to use "Reply To" email in creation

Accepted Answer ChrisH 82 views 14 comments 0 points Most recent by ChrisH Jul 8, 2021 8:07PMAsk A Guru
Has anyone experienced Incoming email, containing screen shots, shots not visible inside the email

Accepted Answer CDuf 12 views 3 comments 0 points Most recent by CDuf Jun 21, 2021 11:27PMCRM
NetSuite Support

Open ChrisH 11 views 1 comment 0 points Most recent by Joy Noreen Magoling-Oracle Mar 11, 2021 9:54PMAsk A Guru
Case Reply to several Email(s)

Accepted Answer CDuf 11 views 4 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 15, 2021 10:51PMSuiteCloud / Customization
Abuse: Malicious Spam emails creating cases in my NetSuite account

Accepted Answer CDuf 22 views 4 comments 0 points Most recent by Michelle Jabanes-Oracle Dec 16, 2020 8:32PMGeneral
Is it possible to have two separate ticketing systems in Netsuite?

Open User_USNDV 21 views 2 comments 0 points Most recent by [Deleted User] Oct 9, 2020 9:04PMAsk A Guru

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.logo { width: 120px; height: 28px; opacity: 0.6; } .header-container { height: 50px; background: #302D2A; } .logo-container { position: absolute; display: flex; color: #fff; left: 130px; top: 10px; } .logo-container p { margin: auto; padding-left: 20px; } .titleBar-button_fmuucnv.titleBar-button_fmuucnv, .titleBar-button_fmuucnv.titleBar-button_fmuucnv:hover:not(:disabled), .titleBar-button_fmuucnv.titleBar-button_fmuucnv:focus, .titleBar-button_fmuucnv.titleBar-button_fmuucnv:focus:not(.focus-visible), .titleBar-button_fmuucnv.titleBar-button_fmuucnv:active:not(:disabled), .titleBar-button_fmuucnv.titleBar-button_fmuucnv.isOpen, .titleBar-button_fmuucnv.titleBar-button_fmuucnv.isOpen:focus, .titleBar-button_fmuucnv.titleBar-button_fmuucnv.isOpen.focus-visible { color: #fff !important; } .footbar-container { height: 80px; } .footbar-subcontainer { position: relative; height: 80px; background: #CEAA8F; display: flex; align-items: center; justify-content: center; } .footbar-subcontainer p { color: #302D2A; font-size: 20px; margin-right: 10px; } body { font-family: Oracle Sans; } .About.P { background-size: cover; background-image: url(https://us.v-cdn.net/6032253/uploads/815/QURW3A01AKVP.png) } body.Section-Profile .ProfileOptions .ButtonGroup a { background: #302D2A; border-radius: 50px; color: #fff; } body.Section-Profile .Profile dd, body.Section-Profile .Profile dt { color: #100F0E; } .BreadcrumbsBox .Breadcrumbs a { color: #302D2A; font-family: Oracle Sans; } .BreadcrumbsBox { max-width: 1264px; padding-left: 40px; padding-right: 40px; margin: 0 auto; } .ReactionsWrap.H { color: #100F0E; font-weight: 800; } body.Section-Profile .CountItemWrap { width: 95px; margin: 14px; } body.Section-Profile .CountItemWrap .CountTotal { color: #A1ADAF; font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 48px; } body.Section-Profile .CountItemWrap .CountLabel { font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 16px; } .BoxFilter ul.FilterMenu li.Active a{ background: #302D2A; color: #fff; padding: 5px; } .BoxFilter ul.FilterMenu li a{ font-family: Oracle Sans; font-style: normal; font-weight: 600; font-size: 17px; color: #41727E; } @media screen and (max-width: 768px) { .logo { margin: 0 auto; } } @media screen and (max-width: 480px) { .footbar-container { height: auto; } .footbar-subcontainer { display: block; height: auto; } .footbar-subcontainer p { font-weight: bold; font-size: 26px; line-height: 34px; color: #fff; padding: 20px; } } .logo { width: 120px; height: 28px; opacity: 0.6; } .header-container { height: 50px; background: #302D2A; } .logo-container { position: absolute; display: flex; color: #fff; left: 130px; top: 10px; } .logo-container p { margin: auto; padding-left: 20px; } .footbar-container { height: 80px; } .footbar-subcontainer { position: relative; height: 80px; background: #6B9869; display: flex; align-items: center; justify-content: center; } .footbar-subcontainer p { color: #FFF; margin-right: 10px; font-family: Oracle Sans; font-style: normal; font-weight: bold; font-size: 20px; line-height: 26px; display: flex; align-items: center; text-align: right; color: #FFFFFF; margin: 20px 20px; float: left; clear: both; } .About.P { background-size: cover; background-image: url(https://us.v-cdn.net/6032253/uploads/815/QURW3A01AKVP.png) } body.Section-Profile .ProfileOptions .ButtonGroup a { background: #302D2A; border-radius: 50px; color: #fff; } body.Section-Profile .Profile dd, body.Section-Profile .Profile dt { color: #100F0E; } .breadcrumb-container .BreadcrumbsBox .Breadcrumbs a { color: #FFFFFF !important; } .BreadcrumbsBox .Breadcrumbs a { color: #302D2A; font-family: Oracle Sans; } .ReactionsWrap.H { color: #100F0E; font-weight: 800; } body.Section-Profile .CountItemWrap { width: 95px; margin: 14px; } body.Section-Profile .CountItemWrap .CountTotal { color: #A1ADAF; font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 48px; } body.Section-Profile .CountItemWrap .CountLabel { font-family: Oracle Sans; font-style: normal; font-weight: normal; font-size: 16px; } .BoxFilter ul.FilterMenu li.Active a{ background: #302D2A; color: #fff; padding: 5px; } .BoxFilter ul.FilterMenu li a{ font-family: Oracle Sans; font-style: normal; font-weight: 600; font-size: 17px; color: #41727E; } @media screen and (max-width: 768px) { .logo { margin: 0 auto; } } @media screen and (max-width: 480px) { .footbar-container { height: auto; } .footbar-subcontainer { display: block; height: auto; } .footbar-subcontainer p { font-weight: bold; font-size: 26px; line-height: 34px; color: #fff; padding: 20px; } }