Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

Searching for a Solution within a Case Entry Form only searches the first word in the title. Ideas?

When a Support Rep is creating a Case record, Netsuite presents a dropdown labeled "INSERT SOLUTION". This pops up a search field that allows you to search for a solution.

Problem is that it is only searching the first words of the titles or abstract--nothing else. I hope we can agree that such a search is almost useless.

I thought about creating a Custom CRM Field that could be used to search through the entire abstract, but quickly realized I don't know how to go about it.

Can anyone suggest a solution to allow a Rep to search for any keywords that might appear in the Solution Title, Abstract AND the "description", i.e. the Solution Body?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders