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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Why is the Support Case Email not using Case Profile From name?
I am having an issue with the From Name in the Case Profile.
When using the "Email" button under the Communication tab on the Case Form, it will show two radio buttons for the sender address, one lists the name and email on the case profile, the other lists the user name/nickname and email creating the email.
When the case profile email is selected, it will show the correct email in the from section of the email, but the name changes to the name of the current user.
Is there something that I am missing? I tried changing my nickname,