Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!
Why is the Support Case Email not using Case Profile From name?
I am having an issue with the From Name in the Case Profile.
When using the "Email" button under the Communication tab on the Case Form, it will show two radio buttons for the sender address, one lists the name and email on the case profile, the other lists the user name/nickname and email creating the email.
When the case profile email is selected, it will show the correct email in the from section of the email, but the name changes to the name of the current user.
Is there something that I am missing? I tried changing my nickname,
0