Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

How to Create Support Case for the Customer's non-primary Subsidiary?

edited Apr 17, 2023 8:24PM in Ask A Guru 4 comments


We have customers who are shared with other subsidiaries. However, we would like to create support cases for each subsidiary, because we want to report based on different subsidiaries and not all support reps have access to all subsidiaries.

Currently, Subsidiary field in standard or custom case forms is inline by default and cannot be changed. Therefore a cases is created for the primary subsidiary of the customer. And user cannot change Subsidiary on case forms. Please see the screenshots.

SuiteAnswers 70899 gives a solution, but I can't get this to work or it doesn't seem to address my query.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 2 (Apr-Jun 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders