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Why does our case creation email notification stop?

edited Oct 24, 2022 7:29PM in Ask A Guru 9 comments

Hello,

Recently, emails notifying our static employee group of a new internal case stopped sending. No updates to the case profile or assigned to fields were made. Also, the static employee group was not changed. In an effort to test this, I created a test case assigned to a single support employee and they did not receive an email either. Does anyone have an idea on what is going wrong? I appreciate your help.

(The regular profile and assigned to fields on the help desk cases)

Thanks,

Kathryn

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