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SCA 2021 - 20 minute timeout

edited Aug 12, 2021 11:03PM in Ask A Guru 2 comments

Hello,

SCA 2021 has a predefined 20 minute timeout for shoppers who are logged in.

SuiteAnswers Article 77574

The challenge is we are a b2b company where the customer will spend greater than 20 minutes building an order.

The invalidation is not graceful meaning NetSuite does not prompt the user "Hey, you've not used in 20 minutes; click this button or we will log you out". It does nothing until the user tried to click something at which point either errors are posted or the user is forced back to the login page.

Two questions:

1) Does anyone have a method to make the process graceful?

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