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One Closed Line closes entire Sales Order

in Ask A Guru 4 comments

We are having an issue where if there is one closed line on a sales order, as soon as the order is fully billed, the status changes to CLOSED instead of BILLED. I understand that if ALL lines are closed, then closed would be correct. In our case it may be one or two lines, but the status is CLOSED. This is causing issues with our reporting. Any ideas why this would be happening? Shouldn't the status be BILLED? Is anyone else having this issue?

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