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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Error > The merge of entity was blocked for the following reasons: it has associated sub-customers
While trying to merge customers, we received this error - "The merge of the entity '<entity name>' was blocked for the following reasons: it has associated sub-customers."
Anyone know a work around for merging two customers with either both or one of the customers having sub-customers? Manually removing the sub-customers then re-attaching them to the new parent is a non-starter as we have so many of them. Thought of running a mass update to change the parent to the master before merging but that is equally a daunting manual exercise.
Would appreciate if anyone has a work around or suggestion for this kind of issue.